RECORD STORE TALES Part 247: Her Royal Majesty
I never forgot this one, but I’ll let my journal tell the story from the perspective of “then”…
Date: 2004/08/12 21:36
Today sucked ass.
First of all, they installed this router at work, so we can’t use anything but the 10 sites they prescribe. Everything else is off limits. So, no more Google at work. Fuckers.
OH! By the way, I’m in a real bad mood.
This girl comes in. Friend of Matt’s. She’s a totally unpleasant human being. She wanted to exchange a Deftones import she bought a month ago. [The CD was Deftones Live (1998) which was pretty rare.] Our exchange policy is seven days, it says so on the receipt. We’ll stretch it to 14 without a hassle, but not over a month, even if you’re the friggin’ Pope.
She gave me a real hard time about this. I’m thinking, “what, you live in Asia? You can’t get here, or even call here, within seven days? You bought a CD you didn’t like, so suck it up. You even previewed it before you bought it (don’t think I forgot that tried it out, at length, in the store beforehand), and you still bought it. THEN you decided you didn’t like it. Fuck you.” That’s what I’m thinking. What I’m saying is something completely different, about how I can’t really accept a return after this length of time under these circumstances.
She said, “Do you treat everyone this way?”
Yes, I treat everyone the same: by the fucking rules. I don’t give anyone special treatment, especially when they try to push me around, like you are doing.
You know, I’m getting so pissed, I can’t even finish.
I can finish now, though. I remember the very next thing she said was, “When is Matt working?” In other words, I’ll return this CD when my friend is working, not you. I explained to her that Matt wouldn’t exchange the CD, because I was Matt’s boss. She was with her mom, and even her mom told her to drop it and accept the situation.
I also remember that she never came in again, which in my view was a good thing. She rarely bought anything that she didn’t return, and she made us run around like chickens with our heads cut off, serving her Royal Majesty. Yeah, I didn’t miss her at all. In fact I even pre-emptively went to my bosses and said, “If you get a phone call complaining about me, this is what happened.” I explained what I did and why I did it and for once, they actually took my side.
Her Royal Majesty was just reason #10,137 for me to move on from retail.