There are a few stories I held back from the original Record Store Tales because I didn’t want to get anyone into any trouble. In this case, 24 years have gone by so I think it’s too late for this story to do any damage. I was 21 years old, and as green as spinach.
When I first started, one of the earliest lessons I was taught was “Do as I say, not as I do.” That came in handy the one time I witnessed a customer get physically hit by staff!
He was a kid. He didn’t get hit hard. It was a light smack on the brim of the hat. And it was still shocking.
This kid came in wanting to return a CD. I was still in training. The guy behind the counter wasn’t too happy about the condition it was in. He concluded the kid was trying to rip us off. There was a bit of an argument about it. The kid threatened to go downtown to “Mister Disc” from then on, and that’s when he got smacked in the head and called “Junior”!
“Do as I say, not as I do,” indeed! So I never hit any customers! The kid never came back, but could you imagine if that happened in 2018? You’d have vigils and boycotts and Twitter going into overdrive. In 1994, you just had an embarrassed kid leaving with his tail between his legs.