RECORD STORE TALES MkII: Getting More Tale
#419: Things Customers Do that Annoy Retail Workers
A few days ago, I saw thisย “20 Things Customers Do that Annoy Retail Workers” via George Takeiโs daily (hilarious) Facebook posts. ย It isย so true that it hurts! ย The memories it brought back…shudder. ย I could relate to almost every single one.ย The list was generally about clothing stores, but many of the points were wide-ranging.ย Hereย are my favourite parts from theย list that applied to us, with my own notes from the front lines of the Record Store!
1. ย Asking โDo you work here?โย That used to drive me nuts.ย Our boss used to make us wear these ugly STAFF tags.ย It was like wearing a big hanging sign around your neck, it was so humiliating. ย And still weโd get these questions!
5. โTell you that an item that you sell is cheaper in another store.โย Iโm not sure why people feltย the need to do this at my store.ย Their tone didnโt make it seem like they were trying to help.ย Especially that one lady who told me, โWalmart has this cheaper than you.ย HAH!โ
7. โTry to return products which have been damaged by misuseโ.ย Ugh! ย Someone in my store sold a brand new, sealed copy of Hit Zone 2 to a lady whose kids clearly used it as a skating rink.ย When she returned it, she was furious!ย โDo you always sell CDs that donโt work?โ she asked me in a huff.ย I said no, Iโm really sorry, but we can exchange it for you.ย Then I looked at the CD!ย I had never seen a brand new CD that had been so quickly destroyed.ย I did the exchange, but then I made her open up the new copy at the counter, inspect it, and sign her receipt saying she had seen the CD in perfect condition and it could not be returned.ย She was just abusing the system.
8. โSpend half an hour browsing the when the store is trying to close.โย I can add my own note to this one: โAnd then leave without buying anything.โ
10. โWhen they hand you a $50 or $100 bill, and while youโre checking it they say โI just made that myselfโโ.ย I know you think youโre really original, coming up with that line, but half the people thatย handย me a $100 bill say it. ย The other half got really pissed off when I said “We don’t take $100 bills.” ย (We had a sign that said so at the counter. ย One employee named Chris liked to say, “Don’t make me tap the sign again.”)
12. โParents that allow their children to run rampantโ.ย This was one sure-fire way to ruin my day.ย Thereโs nothing like watching a kid destroy your store, while the parent is browsing Limp Bizkit yelling, โCalm down!โ ย Obviously, the kid doesnโt calm down, and so he moves on to another section to destroy.ย One youngster tore down my entire country section โ put the whole thing in one gigantic pile on the floor.ย The dad just said, โThatโs not too bad, youโll have that back together in no time.โย Thanks for the help.
14. โComplain about the prices. News flash, I donโt set the prices!โย Self-explanatory.ย As manager I had the ability to offer you a discount.ย However, being annoying and complaining constantly would not get you a discount. ย Being polite would. ย Turns out we gave very few discounts….
18. โYou look like you need something to do.โย Usually said by someone carrying in a box of 400 CDs for sale, which will take me the rest of the morning to look at.ย Thanks for the joke asshole, and so help me God you better not have more Limp Kizkit in here.
20. โSo that means itโs free, right?โย That was probably funny the very first time somebody said it, when a price tag fell off the item they were buying.ย Probably.ย But that was also probably in ancient Greece and it hasnโt been funny since!













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