RECORD STORE TALES Part 221: Frustration Blues
Sometimes, shopping in a music store can be a frustrating experience especially for those who don’t know a lot about music. They might not have a clue what section to find (for example) Linkin Park in. Are they rock? Metal? Alternative? Something else? Somebody who only knows a couple songs might spend a long time walking around aimlessly in a store trying to find Linkin Park.
Sometimes just the simple act of trying to find where Linkin Park is filed alphabetically can be frustrating to the uninitiated. Some people are confused. If Barry Manilow is filed under “M” instead of “B”, why is Linkin Park filed under “L” instead of “P”? This gets even more hard to understand when the band’s name sounds like a person’s name. Max Webster. Pink Floyd. The difficulty is tripled when you’re shopping in a store that has a loose grasp on the alphabet in the first place. Ever shopped at one of the local HMV stores?
Sometimes in order to find something, you might have to get the store employee’s attention. If he or she is busy with customers, please don’t yell across the store. “I can’t find anything in this damn store!” I’ve heard that too many times. Come up to the counter, wait until I’m done giving my full attention to my current customer, and ask. I know some people think they are more important than other customers, but that’s life. Sometimes you have to be patient. And please don’t yell, “Hey, buddy! Little help?”
Here’s a true story: One of my staff members, Matt, was once hailed by a 300 pound Jamaican man with, “YO! WHITE BOY!”
Be clear about what you want to know. For example, a lost customer once had this question for me:
Him: “Who designed your shelves?”
Me, slightly puzzled: “The owner’s dad built them. Why?”
Him: “Well is the owner’s dad dyslexic? Nothing makes any sense! You’ve got B coming after C, everything’s backwards, upside down, I can’t find anything!”
Hey, thanks for the feedback! Here’s how it works – it’s like reading the page of a book! Go across, then down. Across, then down. Across, then down. Then when you’re at the bottom, you go over to the next section! Across, down. Across, down. Across, down. No need to be a dick about it.
For those who get frustrated finding music in a record store, I offer you these three tips:
1. Before you get too frustrated and feel like blowing your lid, ask. Ask in a clear, reasonably polite manner.
2. If all the staff is otherwise busy with customers, wait your turn. Don’t yell, don’t interrupt, don’t get yourself all worked up over a CD.
3. If the store doesn’t have what you’re looking for, don’t tell the staff that they or their store sucks. Some kid making minimum wage doesn’t care what you think.
Following these three simple tips will make your shopping experience that much more efficient, stress-free, and pleasant. You might even want to say “thanks” for the staff’s help. Saying thanks will help ensure a better experience next time you come in.
Enjoy the music!