Reviews

REVIEW: Deep Purple – “Knocking at Your Back Door” / “Perfect Strangers” (single)

Welcome back to the Week of Singles 3! Each day this week we’ll be looking at rare singles and EPs.

MONDAY: OZZY OSBOURNE – Ultimate Live Ozzy (1986 CBS picture 12″ record)
TUESDAY: BON JOVI – Livin’ On A Prayer (double 12″ EP)
WEDNESDAY: ANTHRAX – Live from Sonisphere Festival 2010 (picture disc EP)

DEEP PURPLE – “Knocking at Your Back Door” / “Perfect Strangers” (1984 Polydor 12″ single)

What a find this was.  While Simon Robinson has kept Deep Purple’s catalogue largely available on CD in lavish packages, here’s an oddity that has slipped through the cracks.  Granted, interviews are fairly low on my collecting priority list.  When something like this falls in your lap, you still gotta bite.

I got this limited edition (#9240/????) at an old used music store in Uptown Waterloo.  I cannot remember the name; perhaps a kind reader will remind me.  They were technically a “Christian” store but still carried music of all varieties.  This 12″ was sitting on their shelves (price long lost) and I snagged it.  The A-side contains not one but two hits, and the B-side, in depth interviews with all five Deep Purple members.  All was harmonious in Deep Purple, coming off the high of making the album Perfect Strangers and embarking on a successful tour.  The dischord did not return until The House of Blue Light.  Therefore these interviews reflected a rare time of excitement and positivity for the short-lived Deep Purple MkIIb.

First, the music:  To get both awesome singles from Perfect Strangers on one 12″ is handy!  These are two of MkIIb’s best tracks, if not the two best tracks, period.  By the end of the A-side, my mind is already blown by the grandiose, intelligent, classic sound of Deep Purple.  Of note, these are the full length tracks, not single edits.

IMG_20140518_065140The interview side is helmed by Tommy Vance for the Friday Rock Show.  Each member is interviewed separately, which is how it should be for Deep Purple.  The amiable Jon speaks for 10 minutes, recalling Deep Purple history, particularly the very early years.  They also discuss Jon’s few writing credits on the new album, a potential pot-stirring question.  Ritchie Blackmore then reveals he doesn’t mind giving up being “the” leader of a band (Rainbow).  Ritchie claims the hardest part of being the leader of a band was “trying to find the perfect member”.  He sounds excited when discussing Deep Purple’s on-stage chemistry.  Meanwhile, Roger Glover sounds like he’s eating a bag of crisps.  He also sheds light on the early stages of the reunion, and the things they discussed to make it work.  I enjoyed Ian Paice’s interview most; he dismisses what was going on in 80’s pop music as “a fashion show”.  He proclaims that his goal for the reunited Deep Purple was to bring back a little bit of class to rock and roll.  In my mind there is no question that they succeeded.  Finally, the singer:  Ian Gillian is soft-spoken and optimistic.  He too is glad to have shed the responsibilities of being the leader of a solo band.

If you’re a Deep Purple collector and you find this record sitting on a shelf for a reasonable price, do not hesitate.  Tommy Vance asks probing, intelligent questions and the result is an interview disc that will enjoy listening to more than once.

5/5 stars

More Deep Purple:

REVIEW: Anthrax – Live from Sonisphere Festival 2010 (picture disc EP)

Welcome back to the Week of the Singles 3! Each day this week we’ll be looking at rare singles and EPs.

MONDAY: OZZY OSBOURNE – Ultimate Live Ozzy (1986 CBS picture 12″ record)
TUESDAY: BON JOVI – Livin’ On A Prayer (double 12″ EP)

ANTHRAX – Live from Sonisphere Festival 2010 (picture disc EP, Record Store Day exclusive)

I don’t get these Record Store Day exclusives, honestly.  I saw this thing for a reasonable price on Amazon and bought it without even knowing it was some kind of “exclusive”.  I sure didn’t buy it at a record store, but I won’t turn this into a Record Store Day rant.

This is a very nice looking picture disc. I wouldn’t recommend playing it too often, you know how quickly a picture disc can wear out. If you’re lucky enough to own the Big Four Live CD box set, you won’t need to play this.   I don’t have that very limited set, but these two Anthrax performances make me want it! “Medusa”, an oldie from the Anthrax days of yore (Spreading the Disease), is just as powerful as ever.  Belladonna’s voice has changed, but not enough to matter.  The song has been tuned down, but that really only makes it heavier.

“Only”, the first single from the John Bush era of the band, is on the other side.  This is one of the best Anthrax songs ever, in my opinion.  Joey certainly turns a more than able performance.  He sounds at home, and I quite enjoy his version, especially when he starts shrieking before the guitar solo.

I loved this single, and I was surprised how awesome Joey sounded. I really lost track of Anthrax after the We’ve Come For You All period and haven’t been too excited about all the rotating singers since then. However since Joey’s been back (for hopefully the rest of the band’s life) I’ve been a lot more interested, and that’s why I bought this. I didn’t know how good he would sound on the Bush-era stuff, and “Medusa” smokes with furious intensity too.

Good single, I’d really like that box set.

4/5 stars

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REVIEW: Bon Jovi – Livin’ On A Prayer (double 12″ single)

Welcome back to the Week of the Singles 3! Each day this week we’ll be looking at rare singles and EPs.

MONDAY: OZZY OSBOURNE – Ultimate Live Ozzy (1986 CBS picture 12″ record)

BON JOVI – Livin’ On A Prayer (1987 Polygram double 12″ single)

For the second time this week comes a record that I acquired via T-Rev.  This time, some friends of his were selling off some old vinyl, and he knew I’d be interested in this one.  Indeed!  From the juggernaut mid-80’s smash hit Slippery When Wet comes “Livin’ On A Prayer”, possibly the best known Bon Jovi hit.  Previously, I owned this single on cassette, but we all know how permanent the music on a cassette can be.  I was seeking what I call a “hard copy” — something more permanent like vinyl.  T-Rev delivered!

There are six tracks total, with two on the first record.  What a pair!  “Livin’ On A Prayer” is a song I have nothing bad to say about.  It’s hard to talk about a song such as this, which I probably hear daily, via the radio.  Trying to look past the intense familiarity, I hear some great dark keyboards and a still-great talk box guitar part.  It’s a still a great song, achieving musical heights that Bon Jovi would seldom scale.

Even better though is “Borderline”. This song is so hard to find, that I don’t even own it on a CD. It’s not on the (domestic) version of Bon Jovi’s 100,000,000 Bon Jovi Fans Can’t Be Wrong box set (though it is on the Japanese). This is an undiscovered Bon Jovi gem, deep into that Slippery sound and keyboard-heavy. It easily could have been on the album; hell it could be a single in its own right. Songs like this are long-time favourites of Bon Jovi fans in the know.

The second record commences with a Bon Jovi semi-hit, “In and Out of Love” from 7800° Fahrenheit.  I used to like this song when I was young.  Even though it’s one of Jon and Richie’s hardest rockers, it doesn’t really appeal to me anymore.  The words are laughably bad:  “You wanted me to meet your what? Your daddy is who?  Hey, just how old are you anyway?  Oh, no…”  Thankfully you can’t keep Sambora down, and Richie nails a cool, memorable guitar solo.

The coup de grâce is the final side, all rare live tracks recorded in Japan on the 7800° tour. These are some of my favourite Bon Jovi live recordings, and once again, I’ve never seen them on any kind of CD. All three tracks are from Bon Jovi’s first album: the single “Runaway”, “Breakout”, and “Shot Through the Heart”.

“Runaway” sounds amazing, and I think this song is underrated. It’s played a bit faster than the album version, and the vocal harmonies of Jon and Richie are young and fresh. “Breakout” is not especially notable, though hearing first-album Bon Jovi played live is a rare treat. Then, a surprise, as the band break into Cher’s “Bang Bang (My Baby Shot Me Down)” as a segue into “Shot Through the Heart”. The “Bang Bang” segment is an absolute treat, once again showing off those young voices, accompanied only by some David Bryan keyboards.  This intro overshadows the song itself, though it is still one of those great Bon Jovi deep cuts.  It’s a dark broken-hearted hard rocker with some smokin’ Sambora axe.

At roughly 32 minutes, I don’t know whether this is a single or an EP.*  All I know is, it’s longer than Diver Down.

5/5 stars.  An absolute must for any Bon Jovi fan with a turntable.

IMG_20140517_062656* It’s an EP, according to the spine, which I only noticed while taking these photos.

 

Dinner With CHEF D

CHEF D

Yesterday, we threw a surprise birthday party for my dad (not on his actual birthday but a week later).  I had the idea, from a promotion that Dave FM did a few months back, to get in touch with Chef D about throwing my dad a private birthday dinner.  My “cousin” Luigi appeared on Chef’s TV show, At Home With Chef D, last year which is when I first heard of the Chef.  (He will be filming the third season of At Home With Chef D at the Kitchener Market!)

This was to be a surprise to my dad.  My dad doesn’t like a big fuss, or anybody to spend a lot of money on him.  He does like a good meal.  No problem.  What could be less fuss than a private dinner with family?  And Chef D’s dinner was affordably priced.  I covertly made the arrangements with the Chef.  My sister lives across the street from my dad.  Chef would be cooking dinner there, so my dad wouldn’t have a clue what was going on.  At the appropriate time, we would coax my dad into visiting my sister across the street.  (That part was harder than expected, he was getting suspicious of our intent.)

When we got my dad over to my sister’s place, Chef D and his wife Trish were already setting up.  My dad was in shock.  It was great!

The evening’s menu:

1. Medley of mushroom and mascarpone cheese soup

2. Roasted tomatoes, arugula shaved Parmesan cheese, extra virgin olive oil from Tuscany 12yr old balsamic vinegar

3. Chicken Supremes stuffed with an Apricot Chutney, Asparagus Risotto, roasted Red Pepper reduction

4. Duo of Chocolate, white chocolate coconut milk pots of cream, lemon curd chocolate shortbread cups

I don’t even know where to begin when discussing the food.  I think my favourite dish was the soup, it was absolutely delightful.  I also loved the roasted tomatoes.  I have never had a roasted tomato like that before.  Apparently it cooks for four hours, and it comes out delicious and crispy.  Chef and Trish told us stories about the preparation as they served us.  The spices he collected, the oils, even the plates had a story.

My dad can sometimes be a tough customer to please, but he had a great time.  So did everyone else.

Thanks Chef D for making my dad’s birthday a happy one!

Normally I assign 5 star ratings to anything I review.  I’ve never reviewed food before, but…

5/5 stars

Make sure you check out his site ChefDTV.com and his creations!

REVIEW: Ozzy Osbourne – Ultimate Live Ozzy (picture disc EP)

Welcome to the third WEEK OF SINGLES!  Once again, we’ll be looking at singles and EPs all week.  Up first is a really odd one.

Click here to see directories for the last two installments:  The Week of Singles, and the Week of Singles 2.

OZZY OSBOURNE – Ultimate Live Ozzy (1986 CBS picture 12″ record)

T-Rev bought this for me a year or two ago, God knows where he found it!  All I know is that one day I got a text from him saying, “Mikey, Ultimate Live Ozzy picture disc, do you need it?”  I obviously said yes,  I didn’t care what it was exactly.  I figured it was probably live cuts from The Ultimate Ozzy home video release.  I know that Ozzy picture discs go for crazy amounts of money at record shows, and this one was affordably priced.

Picture discs don’t sound the best, and this one even has a label on the front warning the consumer of this fact.  Unfortunately my plastic sleeve isn’t in the greatest shape, although the record is absolutely perfect.  I love the way the turntable spindle sticks out of Ozzy’s tongue on one side.  The other side has a picture of Ozzy and guitarist Jake E. Lee with the girl from The Ultimate Sin album cover.  Jake’s taking a bite out of her bum.

Here’s the weird thing.  Even though the label clearly states these are live versions from Kansas City in 1986 (the Ultimate Ozzy video shoot), there are no live songs.  There are three tracks per side, and both sides are identical.  They contain the studio versions of “The Ultimate Sin”, “Never Know Why”, and “Thank God for the Bomb”.  The studio versions — not live versions!  Somebody screwed up somewhere; you have to assume one side was meant to have the live tracks, and the other the studio counterparts.  Information is scarce, except that there are multiple reports of the same issue for this picture disc on the web.

Thankfully, the three missing live tracks are on the Prince of Darkness box set.   It’s always nice to get some live Ozzy stuff with Jake E. Lee, since it’s so rare to find.  Randy Castillo (R.I.P.) is on drums, and like him or not, he has a signature style that he utilized with Ozzy.  I enjoy his drumming.  The live versions are more keyboard heavy than the studio counterparts.  I enjoy Jake’s echoey guitar intro to “Thank God for the Bomb” which sounds cool live.

I’d love to know if these three live tracks were actually released on vinyl at all in 1986.  Prince of Darkness was released in 2005; that’s a long time to wait to finally get the tracks in an audio format!  I do have the Ultimate Ozzy video on VHS, but it has never been released on an official DVD.  Knowing of Ozzy’s loathing for this period, I wonder if it ever will be.  I doubt it.  It’s too bad, because some have a fondness for The Ultimate Sin and its songs.

If this picture disc had contained the live tracks it was supposed to, I’d give it 4/5 stars.  However, for a screwup this colossal:

0/5 stars.  At least it looks cool.

Final note:  When originally released, this disc came with postcards and a poster.  I have neither.

REVIEW: Motley Crue – New Tattoo (2000 European, 2 CD editions)

MOTLEY CRUE – New Tattoo (2000 Motley records, EU edition with bonus track and 2 CD edition)

The worst Crue album? Could be Theater of Pain, Generation Swine, or 2000’s New Tattoo. I don’t like speaking ill of the dead, but Randy Castillo was not a suitable replacement for Tommy Lee. Tommy Lee isn’t a great technical drummer by any stretch, but he has bombast and his songwriting is crucial to the Motley sound. Here, the songwriting void is filled by future Sixx A.M. collaborator James Michael.

The drum sound is flat and lifeless, the guitar is dry, and there is simply no fire here. The songs drone from soundalike to soundalike, and you will forget which is which. This is the Crue on cruise control if not pure autopilot. Of course, the band hyped this as a “return to the roots” album, which it is not. The Crue’s roots are bombastic loud chrome plated sleezy metal with loads of attitude and aggression. This is dull, pointless, meandering rock that goes nowhere. Without Tommy, I am inclined to say there is no Crue. Compare this to the Vince-less self titled 1994 album, a 5/5 star release all the way. Who is more crucial to the band’s energy?

Not one, I repeat, not one great song here, but plenty of mediocre ones. “Hell On High Heels” isn’t too bad, but it’s certainly not up to the standards of Motley Crue singles past.  Also half decent is “Punched In the Teeth By Love”, a title which dates back to 1991’s Decade of Decadence.  Unfortunately the majority of New Tattoo is clogged up with dreck like “She Needs Rock N’ Roll”, “Hollywood Ending” and the title track.  Nothing stands out after numerous listens.

MVP:  Mick Mars, who always seems to nail a tasty solo when needed.

The saving grace to this particular release is the live disc with Samantha Maloney (ex-Hole) on drums. It is more fun and entertaining than the album itself, but maybe that’s because the live disc is 66.6% oldies. The two demos included are no better than the album versions, but collectors should be aware that Europe got a version with a different bonus track called “Time Bomb”.  On top of that, Japan got an exclusive song called “American Zero”. It’s too bad it was relegated to Japan alone, because it might be the only track that actually hearkens back to the good old days.

Avoid. A bore and a chore to listen to. Pick up 1994’s self-titled release instead.

1.5/5 stars

REVIEW: Rainbow – Finyl Vinyl (2 CD edition)

RAINBOW – Finyl Vinyl (1986, 2 CD Rainbow Remasters edition)

Finyl Vinyl was the third Rainbow album I bought, right after Rising and Straight Between the Eyes. The year was ’96, and the place was Dr. Disc.  I bought it on vinyl initially, because the original CD edition omitted two tracks for space limits (a major flaw with double albums issued in the early CD age). However what I did not know until recently was that the vinyl also omitted a song: “Street Of Dreams” which was only available on cassette!

This complete 2 CD remaster contains all the songs from all the versions.  For sheer portability reasons, it made sense for me to own this.  I have filed my vinyl copy away, and I now rely entirely on this new Universal CD version.

I love Finyl Vinyl and even though it was issued posthumously and consists mostly of unreleased live songs, I think it’s one of the most enjoyable Rainbow albums to listen to. It contains music from all three of the original Rainbow eras: Dio, Bonnett, and Turner. It leans most heavily on the Joe Lynn Turner era, with only a couple songs from the Ronnie James Dio era. Graham Bonnett also appears on two songs, and there is an instrumental B-side from his Down To Earth era as well. It is worth noting that the B-sides contained herein have been issued on other albums since.

Finyl Vinyl contains a lot of my favourites, and in great versions too: “I Surrender” and “Miss Mistreated” sound great live. Pop rock goodness, made classy as only Blackmore/Turner can do it.  “Jealous Lover” is a standout midtempo burner from the Joe Lynn era.  Blackmore’s picking is resplendent.  Unfortunately the two Dio-era songs don’t have the fidelity of the later Turner recordings, but you can’t have a Rainbow collection without representing Ronnie James.  That is done via unreleased 1978 live versions of “Man on the Silver Mountain” and “Long Live Rock ‘N’ Roll”.

My only complaint: The photos inside are too damn small and blurry. One of my favourite things about the vinyl release was that there were pictures of almost every incarnation of Rainbow, but here you can barely tell who’s who. Too small, too blurry like a bad scan; the booklet should have been expanded. Also, the credits still contain some errors that were never corrected from the original vinyl issue (see Wikipedia).

Still, great music, and finylly (ha ha) complete!

4.5/5 stars

REVIEW: Queensryche – Promised Land (Japanese import)

QUEENSRYCHE – Promised Land (1994 EMI, Japanese import)

I’m sure the pressure was on to top Empire, so what did Queensryche do? They retreated to an isolated but luxurious cabin on an island, and wrote & recorded an introspective atmospheric masterpiece of a record.  Far from record companies and hangers-on, the band focused on the art. By their own admission, the isolation (plus smoking pot and drinking wine) were catalysts for this great album.

I spoke to bassist Eddie Jackson about 13 years ago regarding this album, and I told him I thought it had a lot in common with Rage For Order. He didn’t see it at first, but both albums feature loads of sound effects and atmospherics. Neither album is a true concept album, but both have recurring themes and ideas that run the course of the CD. Promised Land is a deeply personal CD, mostly slower-paced, and one that must be listened to with headphones on.

Drummer Scott Rockenfield came up with the opening piece, “9:28 a.m.”, which is a collage of tones and sounds, ending with some shattering chimes and a baby’s birth. This melds into the first song, “I Am I”, not a typical Queensryche rocker by any stretch but certainly one of the most brilliant things they’ve ever composed. Tate’s lyrics begin the introspective theme of the album, backed by odd percussion instruments, voices, sitar, cello (by guitarist Chris DeGarmo) and droning power chords. There is so much going on beneath the surface of this song; that is why I say that headphones are required.

A skipping CD sound leads straight into the next song, the heavy and dark “Damaged”. “Damaged” is about psychological damage, the effect that bad relationships and experiences have on the self. At various times, Tate’s voice doubles and triples and quadruples, seemingly indicating multiple personalities, or perhaps voices in head. At one point it sounds like his voice has short circuited. Eddie Jackson told me that effect was a total accident in the studio that they couldn’t duplicate.

DeGarmo’s “Out Of Mind” follows, an acoustic piece regarding mental illness. It is a nice quiet composition with spare drumming and a beautiful DeGarmo guitar solo. This break in the pace continues with the next acoustic song, “Bridge”. DeGarmo’s shattered relationship with his father is the theme here. He has hinted before at issues with his father, (“Are you my father? The one that was promised?” from “Screaming In Digital”) but here we get more of the story. His father wishes to mend bridges, but DeGarmo tells him, “You never built it, dad.” A sad tale, and an odd choice for a single, but a single it was.

Side one ended with the powerful epic title track which is nearly 9 minutes long. Anchored by Eddie Jackson’s rumbling bass and Geoff Tate’s atmospheric sax, this is a mindblowing song. The lyrics deal with the fact that as youths, we are told that the world is our oyster, and a promised land is waiting for us. But it doesn’t pan out that way for everybody. There are many voices and sound effects in the background of this song, and Tate’s vocal is wracked with feeling. You can hear that this is taking place in a bar (“Drinks for all my friends!) Again, use headphones!

RYCHE FULLYou hear a person leaving the bar, walking across a gravel lot. This melds into industrial city sounds. Soon the next track has begun, “Disconnected” (writted as “Dis con nec ted” in the lyric sheet). Tate’s vocal is spoken, to great effect. When he speaks in a staggered manner (“I must…release…my…rage…”) it is so understated; yet another mindblowing moment. Again, this song is anchored by Eddie Jackson’s deep bass lines, underscoring.  Due to the odd staggered vocal, this song will not be for everybody. On the surface, it sort of resembles “Della Brown” from Empire. This song seems to be about feeling disconnected from the world around us, despite the technology that supposedly brings us together.

“Lady Jane” follows, revisting the mental illness theme. This is a dramatic piano-based song; the piano is played by Chris DeGarmo. The next track is the most straightforward song on the album, “My Global Mind”. A rocker with few frills, this is perhaps the most Empire-sounding of all the tracks. The plaintive “One More Time” comes next, with some amazing melodies and a fairly standard song structure.

All this leads into one epic final song, “Someone Else?” which is simply piano and voice. The lyrics, as with all of Promised Land, are incredible and Tate’s vocal is among the best he’s ever sung. Looking back, the person he is seems to have been someone else all along. This look back ends the album, which of course started with the birth sequence. Very nice bookends.

LASTThe Japanese got bonus tracks (of course), one of which is “Real World” from the Last Action Hero soundtrack. Strings are the main feature here, by the late Michael Kamen. The arrangement is a little too saccharine for me, but that’s Kamen for you. Then we also have the “full band” version of “Someone Else?” which adds an entire verse, but loses the piano arrangement that made the song special in the first place.

The remastered edition of Promised Land (which I don’t have and don’t need) has two additional live tracks, which were “Damaged” and “Real World” recorded in ’94. There were, of course, lots more live tracks available on singles at the time, but for those you will have to track down the actual singles. Some of them, such as “Dirty Lil’ Secret” which was issued with the Empire remaster, for whatever reason.  And of course there was the ultimate rarity, an acoustic song called “Two Mile High” which was recorded specifically for the Queensryche’s Promised Land video game.  This too is not included on the remastered CD, leaving the song frustratingly unavailable today.

On a final note, when I saw ‘Ryche live in Toronto on the final date of the Promised Land tour, they played the entire album live (albeit not in order), a good 10-15 years before doing so was in vogue. That’s how strong this album is, and that’s how good this band is.

Headphones are a must. Multiple listens are a must. Queensryche have never been deeper or more trippy. A masterpiece.

5/5 stars

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Gallery of CD singles below!

Part 294: Doubling Up

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RECORD STORE TALES Part 294:  Doubling Up

Readers new and old,

In addition to sharing stories that I hope make you laugh, I also like to share my knowledge from over a decade of Record Store experience.  As a manager, I knew customer service was king.  It was easy for some stores to beat us on pricing.  It was also a given that one or two stores had better stock.  Because of location and client base, some stores simply got in cooler used music.  These are things you have limited control over.  What you can control is your own customer service.

Rule #1: Ask everybody* (in a non-intrusive, non-annoying way) if they need help finding anything.

The reason for this is really simple.  People are shy.  They’re less likely to ask you for help than they are to leave if they can’t find what they are looking for.  If you don’t scare the customer off by being overbearing, you have at bare minimum indicated that you are available for questions if they have any at any time.  This invitation can make the difference between a sale and a not-sale.

I have had experiences when I approached people, and it immediately made a difference.  I walked up to a guy and asked if he needed help, and he simply responded, “No, thank you.”  Then, 30 seconds later, he had a question for me about a CD.  A lot of people say “no” immediately as a knee-jerk reaction.  Their shields are up and they don’t want to be “sold” anything.  But now that they think about it, they can ask you that question about the CD in their hands.

Rule #2: Don’t double up!!

I was out shopping today.  I went to two stores: Reebok, and ECS Coffee.  I went to both stores having a good idea of what I was looking for.  Customer service was pleasant at ECS, not pushy, but a little much for my taste.  What I always tried to avoid doing was “doubling up” on a customer.  That means, if Suzy asks the customer if they need help, then James should not ask the same customer 5 minutes later.  I ran into this at ECS, but they were very pleasant and it was easy to forgive.

Reebok were more aggressive, and I was actually tripled up there, not including the greeter who informed us of their 40% off sale.  Sales people were everywhere.  At the record store, I really tried to avoid this.  Usually we’d have two staff members on duty, so you could easily double up on customers.  What I tried to do was co-ordinate it a little better.  I’d communicate who I had spoken to.  “The guy in the blue there? I’ve already asked him for help, but his buddy in the red I have not.”  If I saw a staff member making their way to a customer I’d already asked, I’d try to get their attention before they asked again.  I think it worked out pretty well.  We reduced the doubling up factor pretty successfully.

Try these tips out in your own stores.  Let me know how it works out for you!

 

* We were allowed to make exceptions in cases such as The Lady in Red.