October. These two shady, shady guys came in looking for the new “Limp Daddy” (Limp Bizkit). After buying “Limp Daddy” they told me they had a van full of stereo equipment, good prices, did I want to buy anything? No thanks! I’d seen guys like this around before, selling stolen speakers and car decks.
They came back later in the day to buy more stuff, in total they dropped about $200 in a day. They were just buying whatever crap was on the charts that they had heard. They were buying discs like they didn’t care. Good for sales, yes, but I had this vibe that they would be back.
Sure enough a couple weeks later they were back to return the discs they bought. They had been opened and played.
“I used my boss’ money to buy these, and he doesn’t want them, so I need my money back.”
Now, this wasn’t the most unique reason I’d heard for returning discs, I’ve heard much more original reasons over the years. (“I got five of these for my birthday so I need to return all of them”, “I found this”, “I’m not allowed to have this”) But I guess this guy’s boss was pissed about him spending the money on discs. Maybe he should have thought of that before he spent his boss’ money.
And knowing that this guy sold stolen car stereo equipment for a living, I’d hate to meet his boss.
I explained our return policy and told him that once he’s opened the wrapper and kept it for two weeks there was nothing I could do for him besides buy it back used, at a greatly reduced cost.
“Can’t you just re-seal it and sell it again?” he asked.
“No, because it’s not new anymore. It’s used.”
“Well then what are all those sealed discs I see behind you there?” he persisted.
“Those are brand new, I can’t just seal up a disc and sell it for $16 man!”
“Oh man, my boss is going to kill me. You have to do something for me,” he moaned.
“I wish I could, but really after this much time…I mean my boss would kill me too.”
“You have to give me the money back. I’m not leaving until I get it,” he threatened. I never did too well with threats at work. I don’t like people getting my back up against the wall. It doesn’t work with me. Threatening me was the one way to make sure I don’t give you what you wanted. Any chance of him getting even a dime out of me just ended.
“Well, I guess if you want to stay, we’re open ‘til 9. You’re going to have to move though. I have other customers that need to pay.”
He really, really didn’t like that. His buddy stood silent behind him laughing as he continued to make a nuisance of himself.
“Yeah? You want me to move? I’m not moving. I’m standing right here until you give me my money.”
“Well, you’re going to have to move when people want to pay, just telling you right now. This is a business not a hangout,” I said.
“Yeah? This is a business eh? Do you like it when I push these buttons? Or how about this, do you like when I play with your computer?” He reached over the counter and started hammering keys on my keyboard, and buttons on our VISA machine. The VISA machine beeped in protest as he continued to hit buttons, and windows began popping up on my computer screen.
“If you don’t leave right now, I’m going to have to call the cops.”
“Yeah? You’d like that wouldn’t you? Go ahead and call them. Go ahead.” He grabbed my phone. “Call them. Go ahead.”
“I just did,” I said as I hit the panic button.
Well next thing you know, him and his buddy were out the door without another word. They bailed and they bailed fast. The cops called to confirm the emergency and I told them that the two trouble makers had left. They told me to call back if I had trouble with them again. (I’m sure they would have been interested in the stereo equipment in their van!)
Of course after a confrontation like that, you worry about the person returning. My buddy Shane Schedler, who is about 7 feet tall and 250 lbs, came in later that night and I told him how my day had gone. I told him about the two dudes in the van and how I had to call the cops on them.
“Do you want me to stay until you close? I don’t mind you know,” Shane said. It was getting close to closing time anyway.
“Yeah! That would be fine, I appreciate that man. They wouldn’t mess with a guy your size.”
Shane laughed. I’m sure he knew that.
A week later I did see the guys again, in the parking lot. Incredibly, they apologized for their behaviour. That part was a first!