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GETTING MORE TALEย #617: Now! 2
โHave you had a lot of people returning this CD?โ asked the irritated mom standing at the front counter.
โNot that I know of,โ I answered, truthfully.ย Unless one copy counts as “a lot”.
โWell this is the second copy I got from your store!ย And it wonโt play!โ
The steaming woman handed me her copy of Now! 2.ย This was a Canadian spinoff from the popular Now That’s What I Call Music series.ย All pop hits.ย And the CD was a mess.ย A totally destroyed disc.ย Instead of a nice, clean surface, it was a series of tight concentric circles.ย You could feel them.ย It looked like somebody tried to carve LP grooves onto a CD.ย Even the plastic case was already a skating rink.
Iโd seen this kind of damage before.ย Car CD players were notorious for that kind of scratching.ย The technology of the 1990s didnโt make for very good portable CD players.ย I saw plenty of discs with the circular damage.ย A CD playerโs laser canโt hope to read a disc looking like that.ย And they didnโt come out of the case that way.ย Yes, CDs can be damaged with you buy them.ย Usually thatโs from the packaging process and results in a few cracks or large scratches.ย But patterns of concentric circles didnโt come out of the box.ย That was caused by a CD player โ period.ย It used to blow customers minds when Iโd ask if they owned a car or portable CD player just by looking at their damaged discs.ย I was never wrong.
Additionally, even though I told her otherwise, Iโd seen that kind of damage once before on a Now! 2 disc…returned by the same woman a few days before!ย Same story then too, only I wasnโt working that day.ย The lady claimed to have bought the CD like that, so our helpful staff exchanged the disc for her.ย Now she was returning the replacement copy too.ย Two copies, utterly and carelessly destroyed.
Iโm sure the lady couldnโt fathom that it was her kids who wrecked the CD with their portable players.ย Little Timmy or little Suzie wouldnโt lie about such things.
Because we had a โno questions askedโ exchange policy, I had to do the exchange.ย But I made sure it was the last one.
I grabbed another new copy of Now! 2.
โIโm going to open this CD right now,โ I explained, โso you can see its condition right out of the package.โย I cut off the shrink wrap.
I carefully removed the CD from the case and showed it to her.ย โAs you can see this one is clean and brand new.โย She nodded yes.
โThis is the way they should always look coming out of the wrapper,โ I explained.ย โSince youโve seen this one for yourself, we know itโs in good shape.ย Iโm going to write that on your receipt.โ
She said โOKโ.ย I took her receipt and wrote, โCD was opened for customer in perfect condition โ NO EXCHANGES.โย I signed it and handed it to her with her third and final brand new copy of Now! 2.
We didnโt have any more problems with the lady and her destructive kids after that.ย Fortunately our distributor let us return both wrecked copies of Now! 2.ย They didnโt have to.
โNowโ thatโs what I call CD abuse!
| 1. | “Wannabe” | Spice Girls | 2:52 |
| 2. | “That Girl” | Maxi Priestย featuringย Shaggy | 4:00 |
| 3. | “Mouth” | Merril Bainbridge | 3:21 |
| 4. | “Your Woman” | White Town | 4:18 |
| 5. | “You Were Meant for Me”ย (Unreleased radio version) | Jewel | 3:13 |
| 6. | “I Love You Always Forever” | Donna Lewis | 3:59 |
| 7. | “Spiderwebs” | No Doubt | 4:28 |
| 8. | “No Diggity” | Blackstreetย featuringย Dr. Dre | 5:03 |
| 9. | “Da’ Dip” | Freak Nasty | 3:52 |
| 10. | “Jerk” | Kim Stockwood | 4:12 |
| 11. | “Fastlove”ย (Summer Mix) | George Michael | 4:40 |
| 12. | “Wrong”ย (Todd Terryย Remix Edit) | Everything but the Girl | 3:55 |
| 13. | “On & On” | Erykah Badu | 3:45 |
| 14. | “Twisted” | Keith Sweat | 4:11 |
| 15. | “I’m Still in Love with You” | New Edition | 4:39 |
| 16. | “I Don’t Want to Think About It” | Wild Strawberries | 3:45 |
| 17. | “Barely Breathing” | Duncan Sheik | 4:14 |





















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