music

#513: The #200wordchallenge

200 word

GETTING MORE TALE #513:
The #200wordchallenge (hosted by mikeladano.com)

Writing is a process of continual improvement.  This challenge started a couple weeks ago when I posted my epic Def Leppard review for Hysteria, at approximately 2400 words.

One benefit this writing journey has done for me is put me in contact with some great professionals.  Rock journalist Mitch Lafon (from One on One with Mitch Lafon) is one such professional, always willing to offer advice and encouragement.  Mitch has a decades-long history with writing, having done many reviews for the print medium before embarking on his current journey interviewing the stars.

“Anyone can fill a page,” he said, “but it’s much harder to come up with a sharp 200 word review.”

Back in his print days, they used to have to adhere to a strict 200 word limit:  no more, no less.  Not 199, not 202.  Mitch encouraged me to try this exercise.  “It hones the mind and sharpens the skills,” said Mitch.  That’s all I needed to give it a try!  “Pithy is king,” he says.  Sharp, concise and expressive.  (Mitch also told me about the old “Hit & Run” review format – a hard 80 words!)

A few of the budding writers here have taken up the #200wordchallenge, and you will see our work next week.  I will post links to all of the #200wordchallenge reviews from the writers taking part.  Would you like to participate?  Are you up for it?  Leave a comment below.

Interestingly, WordPress and Microsoft Word seem to count words differently.  My first #200wordchallenge review came up to 194 words on WordPress, but 200 words in Microsoft.  My manual count was closer to Microsoft’s, so that’s what I’m using for my word counts.  You may use whatever method you like as long as you’re consistent.  Title and score do not contribute to the word count.

There will always be a big place in my life for an epic-style review.  I don’t think I could have done Hysteria any other way.  (I mean, I could have, but I wouldn’t be happy with it.)  What’s your attention span like?  Can you make it past 200 words when reading a music review?  Comment below and let us know your take.

 

You up for it?


Look for reviews from the #200wordchallenge from Aug 29 – Sept 2.  This page will be updated with links.

VINYL CONNECTION:

GOODGIRLFRIEND (Matthew Sweet – Girlfriend
TRANS GILMOUR EXPRESS (The Orb featuring David Gilmour – Metallic Spheres)
DEAR HERR FROESE (Tangerine Dream – Phaedra)

1001 ALBUMS IN 10 YEARS:

The Sugarcubes – Life’s Too Good
Hanoi Rocks – Back to Mystery City (1983)
Sigur Rós – Ágætis byrjun (1999)

MIKE LADANO:

Ratt – Ratt & Roll 8191
Two – Voyeurs (1998 Japanese bonus track)
Journey – Look Into the Future (1976)
REVIEW: Megadeth – Countdown to Extinction (Remixed & Remastered)

BOPPINSBLOG:

Black Sabbath (The End World Tour -Toronto 2016)
Prophets of Rage – EP
Misheard lyrics (bonus)

“HIT & RUN” 80 word reviews:

KEEPS ME ALIVE:

Aerosmith – Devil’s Got a New Disguise – The Very Best of Aerosmith
Jim Cuddy – All In Time
Jim Cuddy – Skyscraper Soul
Regina Spektor – Soviet Kitsch
Willie Nelson – The Great Divide
Willie Nelson – Countryman
Holly Golightly – Slowly But Surely
Pegi Young – Foul Deeds
54-40 – Smilin’ Buddah Cabaret
Elliott Smith – Figure 8
Trews – Acoustic: Friends And Total Strangers Deluxe Reissue
Jake Bugg – On My One

#509: Rant Random

WHAT GRINDS MY GEARS

GETTING MORE TALE #509: Rant Random*

Journaling is a gift that keeps on giving.  I’m so glad that I decided to document my years at the Record Store.  Even when I think the well is dry, I keep finding little tiny flakes of gold.  I’ve collected four retail rants from back in the day for your edification.


Date: 2004/05/03

Manners? This guy was just standing in front of me, burped three times, and smelled of pepperoni when he did. It was so gross I felt like I had to puke.


Date: 2004/05/18

I have decided that I want to work at the Money Mart next door. All they ever seem to do is take breaks! The one girl, she’s on her second smoke break in one hour!**


Date: 2004/06/02

You know you’re stupid when…
You pay for a neon sign to be made that is grammatically incorrect!
I was just walking past Angel’s Diner, who advertize that they have “The best rib’s in town!” Yikes!


Date: 2004/06/21

The last thing I needed to see today was an older couple purchasing a CD about tantric sex.


 

* Title inspired by XM radio DJ Grant Random

** I noticed this because I had a bit of a crush on her, as noted in Record Store Tales Part 170.  Not a creepy crush though I swear.

#506: I’m Eighteen

This summer is just burning by. This week, we’re burning through five more chapters of Record Store Tales MkII: Getting More Tale!

GETTING MORE TALE #506: I’m Eighteen

The old Record Store was 95% used CDs, bought from the general public.  Like any store selling second hand goods bought pawn-style from walk-ins, we were regulated.  As discussed in Record Store Tales Part 254: You Don’t Need to See My Identification, if you wanted to sell your shit to me, you had to present to me a government issued photo ID.  That’s the law, and I was the sheriff, so show me your damned ID or you don’t get to sell your stolen CDs for weed money, got it!?  It’s not like we were taking IDs just for fun.  The cops really did go over our records (Record Store Tales Part 309: Penmanship), and every once in a while this would result in them catching a thief (Record Store Tales Part 307:  Court).  It was tedious but necessary work.

Part of the law regulating how we went about our business stated that you had to be 18 years or older in order to pawn stuff.  People would complain.  “But they’re just CDs, it’s not like I’m selling you a stolen television.”  Yeah, but the laws don’t differentiate between you selling a TV, a Garth Brooks CD with a cracked case, or an X-Box.  Some customers had a hard time grasping this concept.

To save yourself work, it was always advisable to ask a young-looking customer if they were 18 or older before you started going over their CDs.  If they weren’t 18, you’d ask them to come back with a parent.

Here are some responses from customers who were asked if they were 18:

1. “But I’ll be 18 next week!”  OK, then come back next week.  You can’t vote if you turn 18 “next week”.

2. “Can you call my mom? She’ll tell you I can sell these.” No, you call your mom, and get her in here with her ID.

3. “Did you know it’s illegal to ask someone their age?” Uhh.

4. Several kids just went outside and asked strangers to sell their stuff for them, just like kids trying to get an adult to buy them liquor. Sometimes people would do it. Not exactly the wisest choice. If those CDs were stolen, guess who’s name is attached to them now?

5. You’d get the inevitable people who are flattered that you thought they were that young. “Thanks for the compliment!” Well, you’re very welcome!

The kid that really pissed me off (and this only happened once) was the kid who lied to me about his age before I went ahead and priced all his CDs. He had a lot of stuff, DVDs too, and it took a lot of time and work to go through and price them all. I checked each and every one for quality, I looked them all up in inventory, and I organised them according to value. I made the offer, the kid accepted it, and then I asked him for a piece of his ID.

And then I saw he was only 17.

I was pissed and I didn’t try to hide that. I had wasted all that time going through his shit that he couldn’t even sell, because he lied about his age.

That kid would be in his early 30’s today. I hope he learned to stop being a lying ass!

Picture 12

#494: I Think I’m Going Bald

GETTING MORE TALE #494: I Think I’m Going Bald
(a sequel to #488: Almost Cut My Hair)

A short while back, we took a look at popular hair styles in different genres of music.  One hair style we ignored, because it really knows no boundaries, is the old fashioned bald head, or the “Jean-Luc” as the kids call it today.*

When I was a young fella discovering rawk at the dawn of the 1980’s, I hadn’t seen any bald rock stars that impressed me.  Now my first musical love truly was John Williams, and he was bald.  Hard rock at the beginning of the 80’s wasn’t like that.  There was…a uniform.  Unless you were Rob Halford, Paul Di’Anno or Udo Dirkschneider, part of that uniform was having long hair to thrash about.

The only bald rockers I had seen included one rare picture of Bob Kulick, brother of Bruce, and the bass player from Blotto. I didn’t like Blotto: they also had a short haired geek with thick rimmed glasses on guitar. So, by extension, I didn’t like bald heads in rock!

Then grunge came, and long hair was no longer a “thing”. Then, even worse, our mortal rock stars began aging! How was this possible? There was no time to consider the thought, as one by one, rock stars shaved their heads completely: Rob Halford, Kerry King, Scott Ian, Billy Corgan, Joe Satriani, hell even Billy fucking Joel has lost the curls and gone cue-ball!

There’s nothing wrong with the bald head, obviously I have learned this now. I myself have rocked the bald look on and off for about 15 years now. Most people don’t do it on and off, but I’ve been blessed with a full head of hair (thanks mom’s side of the family!), and I shave it for convenience and to look tougher than I already am. Seriously though, there’s nothing better than having a shower, jumping in your clothes and heading right to work without worrying about hair. There’s nothing better to beat the heat in the summer either.

Now, funny thing. My mom and my wife both think I am going actually bald. They tell me my hairline is receding. What they don’t know is that my hairline started receding at age 16. Then it stopped and never started receding again! I have the exact same hairline I had at 16, only nobody believes me, because at 16 I was trying to hide that by growing it out!  It has not moved one centimetre since highschool, and that’s a fact, Jack!

This being summer time, I have shaved it all off once again.  This is the closest you may ever see to a picture of “topless LeBrains” here.

Who are your favourite bald rockers? Do you favour Sinead O’Connor for her fearless 80’s buzz cut? Do you call it a tie between Phil Collins and Peter Gabriel? There are so many epically talented bald rockers (not looking at you, Chris Daughtry) today that it truly is hard to choose.

* Not really, but a better name than the “Bieber” which was the name of an actual fucking hair cut.

 

 

#493: SNDTRK

MOVIE SOUNDTRACK WEEK

GETTING MORE TALE #493: SNDTRK

The first big hit movie soundtrack LP in history was 1951’s A Streetcar Named Desire.  That may seem like a long time ago, but it was only 26 years later (a small blink in terms of history) that John Williams composed one of the most popular scores of all time:  Star Wars.  That was the first soundtrack I owned.  Today, soundtracks are still an integral part of any record store.

In my own days as a Record Store Guy, movie soundtracks were a dicey product to stock.  Aside from some specific timeless examples, they seemed to have a limited shelf-life.

There was always a demand for certain classics:  Saturday Night Fever, Last of the Mohicans, Heavy Metal.  On the other hand, other discs were bargain bin perennials:  Titanic, More Music from Titanic, The Bodyguard, City of Angels, Phenomenon, Romeo + Juliet…my God there were so many.  Once a movie had run its course, often its soundtrack did too.

Classic.

Much of the time, people bought a soundtrack CD for one song.  Once that song was available elsewhere, the soundtrack sales usually dropped off completely.  When Goo Goo Dolls released “Iris” on their album Dizzy Up the Girl, nobody wanted the City of Angels soundtrack anymore.  Celine Dion put “My Heart Will Go On” on a bunch of different CDs, meaning almost everybody who bought Titanic on CD tried to sell it later.  Good luck – I’ve seen bargain bins with a dozen or more copies in it.  At one point we were so desperate to get rid of the soundtracks that we were bundling them up with the movie at a cut rate price.

There were certain soundtracks that were so unpopular that we weren’t even supposed to buy them used.  Operation Dumbo Drop comes to mind.  Now that was a CD that sat on my shelf for years and years.  When it finally sold, it was like a celebration. We had long “Do Not Buy – Ever!” lists.  I’m sure many of them were soundtracks.

There are always customers on the lookout for obscure soundtracks.  My buddy Rob Daniels, for example, has a radio show specialising in movie soundtracks.   He has an extensive library of soundtracks, carefully curated over the past 16 years or more.  Unfortunately for soundtrack fans, guys like Rob are in the minority.  Most people simply didn’t care.  They wanted the couple songs from the movie they liked and that was pretty much it.  People looking for obscure scores were few and far between.  Once a song is available on an artist’s album, the soundtrack can look forward to a long life in somebody’s bargain bin.


 

This week, we will be looking at different movie soundtracks every day!  I have a weird knack for remembering the first time I bought an album in great detail.  To lead into the first soundtrack review, I’ll set the scene.

The year was 1992.  I wasn’t working at the Record Store yet, but I was a customer.  The boss there used to have a saying (well he had many sayings but only one applies to this story):  “Do as I say, not as I do.”  He didn’t exactly set the best example on that one visit in ’92, which I liked to painfully rib him when I got hired on in July 1994.

I was looking for a specific soundtrack, a new release, and I wanted it on cassette.  Like the majority, I’m often buying a soundtrack only for a few songs.  I didn’t want to pay CD prices ($20 roughly) when the tape would be much cheaper.  So, I went to the local Record Store, the one at which I’d start working in two years, and looked.  They had to have it.  I made a special trip to the mall just to get that one tape.

When I walked in, the owner was chatting it up with some hot girl.  From the conversation it looked like they knew each other from highschool.  I looked for the tape, looked and looked, but couldn’t find it.  It wasn’t in the new releases and it wasn’t in the soundtracks.  But they had to have it!  I wanted to ask, but the owner and the girl were deep into whatever they were talking about.  I wanted to get his attention and ask about the tape, but I was a shy guy back then and didn’t want to interrupt.  I thought I could maybe jump into their conversation and say, “I went to that highschool too!  Include me!  Include me!”

I hovered nearby and waited for a break in their conversation to ask my question.  As I flipped tapes nearby, I thought I heard him ask if I needed help finding anything?  So I said the name of the soundtrack I was looking for.  He turned to me and said, “Pardon me?”  I answered, “Oh, sorry, I thought you were talking to me.  I’m looking for a soundtrack.”  He said, “Sorry, no I’m sold out of that one but I’ll have more in next week.”

I wanted it that day, so I skipped across the mall over to Zellers and bought the tape for $10.99.

“Do as I say!  Not as I do.”  Pay attention to customers!  When I told him that story a couple years later he didn’t believe me.   It’s true though; my friends will testify that 99% of the time I can tell them exactly when and where I first bought my albums.  Normally he was great at customer service, but that morning in ’92 was an epic fail!

Can you guess which soundtrack I was looking for?  Find out tomorrow.

Q

 

 

#492: The Golden Records

golden 2

GETTING MORE TALE #492: The Golden Records

In 1977, two unique records were pressed that are literally out of this world.

voyager 2The Voyager space probes (1 and 2) were designed for exploration of our outer solar system.  Never to return, the probes were built for the “Grand Planetary Tour”:  a rare alignment of the outer planets that allowed the probes to use gravity to slingshot around and visit them all.  The Voyager spacecraft transmitted to Earth some of the most breathtaking images ever taken.  For the first time, Saturn’s rings could be seen up close, and surprised us with more layers and complexity (including the ‘F’ ring that is kinked) than anyone anticipated.  Jupiter’s Great Red Spot was discovered to be a gargantuan storm, three Earths wide!

Although the probes were not really intended for long term scientific observations beyond their initial missions, their plutonium generators will continue to provide power for another decade.  Clever scientists have managed to use the probes’ limited sensors to observe what goes on at the edge of the solar system.  Both probes are now well on their way out of our home system, and into interstellar space.  Once their generators die, they will go silent forever.  They are now the furthest man-made objects from the Earth and will remain so forever, unless we find the money to invest further in deep space exploration.

Even when the Voyager probes finally go dark forever, their mission will still be ongoing.  Both Voyagers were equipped with special antiquated technology that can tell alien civilizations a little bit about the troubled species that launched these probes in the first place.  If an alien race ever finds our probes (the fictional Voyager 6 was found by a machine race in Star Trek I) then they will find the Golden Records.

The Golden Records, surely the most priceless LPs in the universe, contain a wealth of information selected by a committee headed by the late Dr. Carl Sagan.  Each record is encased in a gold sleeve.  Included is a visual depiction of how to play the record, an easy task for an advanced race.  Extracting sound from the grooves should be a simple process given the instructions.  The needle and cartridge are already included.  The records are made copper, plated in gold, one of the most corrosion resistant materials known to man.

What is included on the records?  A variety of audio for one, designed to give a glimpse into human culture.  First is a greeting in 55 Earth languages.  Then, there are “Sounds of Earth”:  birds, dogs, frogs, cars and trains, and more.  Most interesting to music fans is the selection of compositions from around the world.  There are 90 minutes of different pieces, including Chuck Berry’s “Johnny B. Goode” (USA), Bach’s Brandenburg Concerto (Germany), jazz and blues, and many kinds of world music.   (The records are designed to be played at 16⅔ revolutions per minutes, enabling a longer play time.)  In a classic example of record company stupidity, the Beatles were excluded from the golden LPs, because EMI wouldn’t let NASA use “Here Comes the Sun”.  Perhaps they were afraid aliens would bootleg it without paying for it.  (This serves as a fine case of EMI standing for “Every Mistake Imaginable”, as some artists refer to them.)  After the music is an hour of brain wave recordings, of Carl Sagan’s wife Ann Druyan.

There are even 116 images encoded on the disc.  Some of these are intended to help with calibration and interpretation.  The rest are images of Earth:  DNA strings, children, families, landscapes, animals, houses, cities, spacecraft and more.  Tellingly, there are no images of one of human-kind’s most popular activities:  warfare.  Only good impressions were wanted, meaning the Voyager Records contain much false advertising.   The images are encoded in the form of 512 vertical lines, in colour and black and white.

What if one wanted to listen to the rarest records in the universe?  What to do then?  Last year, NASA uploaded the audio contents of the records to SoundCloud.   Now anyone on Earth with an internet connection and speakers can hear the greetings that we sent to the stars in 1977.  Hopefully one day, someone else from another world will be able to listen as well.

Click here for the NASA SoundCloud page, and scroll down for the Voyager recordings!

#490: Sh*t LeBrain’s Mom Says

Thanks for joining me this week, for the week of Getting MORE Getting More Tale. I hope you enjoyed all five musical stories!

Monday – #486:  Dream Music
Tuesday – #487: All Apolologies
Wednesday – #488: Almost Cut My Hair
Thursday – #489: I Forgot To Remember To Forget
Friday – #490: Shit LeBrain’s Mom Says

CHEESE

I love my mom.  I have the best mom in the world!  That’s why I want to share these memorable mom quotes.  Let’s hear it for my mom!

1. One day we were at the cottage playing cards.  Someone cut a stinky fart.  My sister demanded to know who the cuplrit was.  “Who cut the cheese??” she asked.

“What cheese?” answered my mom.

 

2. Remember “More Than Words”? Extreme really broke into the mainstream with the standard-setting acoustic ballad. This is the one, more than any other acoustic ballad, that conjures the most images. My mom liked the song. She asked my sister and I who sang it.

“Extreme!” we answered simultaneously.

“Who’s Nick Streen?” she asked back.

3. My mom and dad just got back from a cruise. They excitedly told me about the different activities I would enjoy. Rock climbing, bumper cars, and lobster every night if I wanted it. “And they have special shows,” added my mom. “Like Rock of Ages.”

Doing my best to exaggerate the degree to which I was offended by this suggestion, I slowly turned my head to stare, and removed my glasses raising the eyebrows just so.

My mom caught my drift, but not why.

“Do you not know what Rock of Ages is?”

I answered matter-of-factly, “Yes I do, that’s not my point!”

“But it’s about rock!” clarified my mom.

My mother-in-law, who was also visiting at the time, knew what I was getting at.

“Your son is a music snob,” she said.  She turned towards me and quickly amended, “Or a music aficionado if you prefer.”  I smiled at her and laughed.   That was it exactly.

 

Thanks for being such a good sport mom!  Glad you enjoyed the trip.

#488: Almost Cut My Hair

GETTING MORE TALE #488: Almost Cut My Hair

Whatever musical subculture you come from, if it has a uniform, then no doubt hair style is a part of that uniform.

Nowhere has this been exemplified better than the classic mohawk made famous by 1970’s punk rockers.  Mr. T made it mainstream in the 80’s, rendering the punk shock value of it dead.  On to the next thing!  How about a a 1″ hole in your earlobe to keep it edgy?  Hair cuts and music have a much longer association than that, of course.  The Beatles were considered rough and shaggy for their hair that COVERED THEIR EARS!  Can you imagine?  On the other side of the pond, Elvis was popularizing the greaser look.  All over the world, kids tried to look like these rebellious rabble-rousers.

The late Eric Carr, who served as Kiss’ drummer from 1982 until his passing in 1991, told stories of how he desperately tried to straighten his hair to look like a Beatle.  He’d put pantyhose on his head overnight to try and get the curls out.  Meanwhile, there are photos of young Gene Simmons with bangs down to his eyebrows and Paul Stanley with hair covering his ears.  (Paul had a second motivation — one of his ears is deformed and he was eager to hide it.)

In America, another hairstyle was emerging, and it was strongly related to the funk, r&b and disco scenes:  the Afro.  It is the only hairstyle I am aware of that is probably measured in diameter, not length.  In the 1960’s, the Afro was associated with the ripple effect emanating from the civil rights movement.  Today it is a classic hairstyle, immediately adding strength and character to almost any face that it frames.  The Afro is a beautiful thing, truly.

Billy Preston "the Fifth Beatle"

Billy Preston “the Fifth Beatle”

Almost as beautiful are the dreadlocks.  In many cultures, dreadlocks are sacred.  The association of dreadlocks with modern music is due to the emergence of Reggae.  Rastafari (part of the Abrahamic family of religions) emerged in Jamaica in the 1930’s.  Who in the whole genre of Reggae was more famous than Bob Marley?  Marley was Rastafari, and as his musical fame grew, so did his locks.  As far as pop culture is concerned, Marley is an icon, and the silhouette of his dreadlocked head is known all over the world.

I think somebody must have just invented hairspray at the beginning of the 1980’s.  That’s the best explanation that I can provide for what happened next.  Everybody lost their mind, and instead of measuring their hair in length or even diameter, they began to measure it in height.  It also began to take on bizarre shapes.  Like the wings of Mike Score, from the obvious example A Flock of Seagulls.  Cultures clashed.  Culture Club, a New Wave band, featured a cross dressing lead singer with braided hair!  It was glam meets Rasta in all the wrong ways.  Boy George today is happily bald.  Meanwhile, across the pond in suburban New Jersey, Jon Bon Jovi was attempting to break the 12″ height record.

The hairstyle closest to my heart is the one most associated with rock music:  the classic long-hair.  It’s the perfect hair in almost every way.  You can tie it back for the “I mean business” look, or just to keep it out of the way.  When you need to unleash the rock fury, long hair is superior.  The best part is, after a good solid thrash around, long hair usually looks better than it did before!  Only dreadlocks can rival classic long hair for headbanging money-shot images.

I never liked getting haircuts in the first place, but when I started getting interested in music in the early 80’s, it seemed as good a reason as any to stop getting them.  Besides, one kid at school named Ian used to chide me that I “didn’t look like a rocker” with my lame short hair.  I wanted so bad to look cool like a rocker.  Sure, there were some cool short haired rockers, like Rick Neilson, Alex Van Halen and Alec John Such, but they were a vast, sometimes teased, minority.  My hair started to grow down past my neck.  This caused clashes with my dad like you would not believe.  You thought Darren McGavin made for some foul language in A Christmas Story?  My dad can eat Darren McGavin for breakfast and ask for seconds.  My dad invented many of his own swears.  He even started singing in swears!  One of his biggest hit songs with us kids was always “Shittily, Shittily, La La La”.  And that is exactly how the lyrics went.  Over and over!  One day, he was singing “Shittily, Shittily, La La La” in public again.  He must have been overheard, because the next thing that happened was a Jehovah’s Witness approached him.  She handed him a Watchtower magazine, and told him, “I think you really need this.”  But I digress.  You can imagine how the hair battles in our house ended.  Usually with us not speaking to each other for the next three days.

Eric Brittingham

Eric Brittingham

That’s not due to my dad, mind you.  It’s due to me being a stubborn little shit.  To be fair, I learned the “stop speaking to your parents” schtick from my best friend Bob who frequently stopped speaking to his mother.  Bob too was attempting to grow long hair.  His goal at that time was to be a redhead version of Eric Brittingham from Cinderella during the Long Cold Winter era.  He thought that would have looked awesome.  It probably would have, but eventually he had to get a job and cut it.  He went with a classic crew cut, and a little bit of a fringe on the back:  the mullet.  This is what I ended up with as well, because instead of growing over my ears, my hair simply began curling and going back up again!  My dad hated this but more importantly, wanted me to be employable.  One day he came home to tell me that the manager of the nearby grocery store wanted to speak with me about a job opportunity.  This I was not going to be stubborn about, so I went to the barber, cut it all off, and went in for a brief interview.  I started that week.

The teasing at school was inevitable.  Most of those kids had never seen me without some form of attempted mullet.  The drastic sudden change also made my ears look (in my eyes) freaking huge.  To me, I looked like another kid in our school named “Trophy”.  Trophy was called that because his ears stuck out so far they made his head look like a big trophy.  I was hideous!  I was Samson without his locks.  I had nothing.  I attempted to grow a moustache.  This was abandoned in less than a week when a girl at the grocery store that I liked named Kathleen recommended that I lose the ‘stache.  It was hopeless.  I felt…naked.

When grunge hit the ground running in the early 90’s, rockers one by one began to shed their locks.  Many ladies of the 80’s fainted when Jon Bon Jovi went short in 1993 for Keep the Faith.  Three years later, some thrash acolytes nearly had heart failure when not one, not two, not three, but all four members of Metallica included James Fucking Hetfield cut their hair short!  The game was over.  While many rockers such as Ozzy, Alice, and Nikki elected to keep their hair, they were overshadowed by the folks who let it go:  David Lee Roth, Edward Van Halen, Tommy Lee, Paul Stanley (notably for Phantom of the Opera), pretty much all of Aerosmith except for Tyler and Perry….There were no magazine headlines that said “Alice Cooper Keeps His Hair Long”.  But there were headlines to the effect of “The World is Ending — Jon Bon Has Cut His Curls!”

As rockers age, so do our styles.  I thought Jon Lord looked very distinguished, with his silvery hair in a ponytail when he got older.  Some of us have cut our hair, some of us have lost our hair.  Some of us dye it and some of us shave it.  In this day and age, it is very difficult to tell one’s musical affiliation by hairstyle alone.  You can have long hair and be a DJ spinning samples on a laptop.  A guy shredding lead electric guitar is just as likely to have short hair as long.  Over there, that metal band has a bunch of people with dreadlocks, and that rap group does too!  Mohawk with dreadlocks?  Hello Doug Pinnick from King’s X!  Sub-cultures continue to clash in ways both new and retro, and as with any style, music will always have a part in it.

1993, return of the long hair.

 

#487: All Apologies

GETTING MORE TALE #487: All Apologies

People screw up!  It’s in our nature as human beings.

The human brain has its own “autocorrect”.   Have you ever seen something like this?

The quick brown fox jumped over the
the lazy dog.

Or this?

I cdn’uolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg.

See how you read both sentences easily regardless of the mistakes within?  The brain makes little corrections to our perceptions on a second by second basis.  Think about the human eye, how it darts around, but what you perceive is a clear static picture.

Given that the human brain makes its own “corrections” every second of every day, it’s bound to also make mistakes in doing so, either by missing a correction, or making one where it wasn’t necessary.  Either way – we fuck up!  Add in a fast-paced environment, and mistakes are not a question of if, but when and how many.

In customer service, a screw up can be a critical moment.  Mistakes can make or break the decision for a customer coming back or not.  Whether you ring in something wrong, give the customer the wrong item, mis-charge a credit card, or give the customer incorrect information, sometimes you owe them an apology.  So why not turn lemons into lemonade?

Since money speaks louder than words, the owner at the Record Store had a cool method of keeping the customer, even after a screw up that might have them fuming.  It was actually a genius idea.  We used something we called “apology letters”.

Let’s say we screwed something up, unambiguously.  The best example of this would be forgetting to put the CD in the case, or putting the wrong disc inside.  This was a lot easier to screw up than you might assume.  Maybe the CD was supposed to be in slot #132, but you grabbed the disc in #123.  Sometimes you don’t even notice it’s the wrong CD because after a while, they do all look the same.  I had myself convinced that I was actually dyslexic.  That’s how bad it got on some days.

Sometimes you’d catch the mistake before the customer left, and all would be well.  The rest of the time, there was a chance they’d be pissed off that they had to make a return trip to get the right CD.  Returning something that is defective doesn’t count towards an apology letter; that’s not necessarily down to staff mistakes.  An apology letter was only issued when it was clear that we screwed up and in doing so, inconvenienced the customer.  We didn’t use them to blame staff, or tally up numbers of them, but damn, I sure issued plenty over the years.

When a mistake such as this was discovered, we would prepare an apology letter.  Staff would sign the letter and give it to the customer with their apologies, and the correct CD!  The letter entitled the customer to $3 off their next purchase.  We discovered that this small token often defused situations quickly and easily.  Very few customers refused to return after receiving an apology letter worth $3.  Many in fact were impressed to the point that we started seeing them more often.

It was a smart idea:  one of many that I learned during my years in retail.
SORRY