Record Store Tales

Part 185: Staffing 2.0

A sequel of sorts to Part 92:  Staffing.

RECORD STORE TALES Part 185:  Staffing 2.0

It’s amazing sometimes how clueless people are, when it comes to looking for a job!  I’ve seen everything.  I’ve had people hand me resumes that were folded up into teeny tiny squares.  I’ve had kids apply that were so quiet, their moms had to do all the talking for them.  Friends, too.  Who am I hiring?  You, or your friend?

When we hired new people, we’d put ads on our website and do a cattle-call for applicants.  We did that in May 2004.  Here’s a memorable candidate:

Date: 2004/05/14
07:05

Tonight I have to work a little later than usual, til 6, to deal with all the incoming resumes. Here’s a hint to people who apply to jobs: If you drop off a resume, and then decide to shop in the store as a customer, don’t be an asshole with the staff. Don’t complain about store policies, don’t come in with a group of loud roudy friends, and don’t be a smartass. How can people be so stupid? Do you want a job, or not?

Needless to say, that guy did not get the job.  Instead we hired a guy named Kam.  Kam started about two weeks later:

Date: 2004/06/02
09:44

Today I start training new boy K. Should go well. [Name deleted] said she had good vibes about this kid. I sure hope she’s right because I don’t want to be overworked right now. K looks like Chad Kroeger, if Chad Kroeger cut off his hair, but that’s not K’s fault.

The good vibes about K were in fact correct.  He worked out great!  So great in fact that a few years later he served me by being a groomsman at my wedding!  Thanks, man.

NEXT TIME ON RECORD STORE TALES…

Who put these fingerprints on my Van Halen tin?

Part 184: Alan Cross

RECORD STORE TALES Part 184:  Alan Cross

In 2003, we did a promotion with the Canadian DJ and writer, Alan Cross.  We were selling his book, although I couldn’t tell you which one anymore, and he came in to do a meet & greet / book signing deal.

I had no idea who Alan Cross was.

All I know is that I had to run down to Hortons and pick up a large container of coffee and some donuts.  And not to be alarmed, because he had a large dog that he was going to be bringing with him.  No problem, I liked dogs, and Al King from Encore Records had a large dog that he often brought with him.

Anyway, long story short:

1. The dog was cool, sat there quietly and bothered nobody.  I would have assumed the dog was dead if I didn’t know better!

2. Alan was cool to everybody.  We had a small turnout, but the people that did come out were obviously huge fans of this guy that I had never heard of.  I wasn’t into the radio at the time, but even my most recent ex, Radio Station Girl, had never heard of him either.  Her reason for not knowing him was that she knew nothing about music.  My excuse was that Cross specialized in alternative music, a genre I tended to loathe for sidelining my beloved heavy metal in the 1990’s.

But regardless, Alan was cool and spent a lot of time with every single person.  He had extended conversations and stayed longer than he was booked to stay.  So credit where credit’s due:  I’ve heard tales of people showing up to do signings and acting like total dicks.  Alan was not one of those people.  Every single person who spoke to me said how cool he was.  Which was nice, since I had no idea who he was!  At least I knew he was a nice guy!

cross

Part 183: Klassic Kwotes X!

RECORD STORE TALES Part 183:  Klassic Kwotes X – The Final Chapter

Finally the Klassic Kwotes well has run dry.  Enjoy Part X, for now this feature will be put on ice.  I have a new feature that I’ll be starting really soon.  Until then, here’s the final 10 quotes from the Record Store days…

FLOYD

1. It boggled my mind that people would expect a cheap used CD of a good album to just sit there.  So it always made me wonder what people were thinking when they’d say, “What do you mean that used copy of Dark Side of the Moon isn’t here anymore?  It was here last week!”

2. “I really want a job.  It doesn’t have to be at your store, I just want a job.  Can you tell me how to get one?”  Real phone call.

3. Dandy sometimes has his own stalker types.  One day Dandy brought a tattoo magazine to work.  His stalker kid saw it on the counter and proclaimed: “Nice!  Who’s sick tatty book?” 

4. Generic but frequent question:  “Do you have any European trance techno jungle DJ mix discs?”  Then, when you’d ask for a title or name to give you something to look up, they’d never know the name of a song or an artist.

5. “I just want one song on this CD.  Can I just buy a blank CD, and you burn it for me?

6. “Do you have any of those complication albums?”  Compilation albums.

9. “I have a CD to sell here.  One slight problem, not a big deal.  The front cover is for one CD, and the back cover is from a different CD.  Oh, and the disc inside isn’t either of those.  Can you take it?”

10.  “Do you guys buy used CD cases?  Like the plastic shells?”  No!  Nobody does!  They just throw them out!

This guy is hilarious.

NEXT TIME ON RECORD STORE TALES…

Alan Cross!

Part 182: Overstock

RECORD STORE TALES Part 182:  Overstock

In a way it was a nice problem to have.  We sometimes ended up with more CDs than we were physically equipped to store.  When we first opened we had plenty of space, and it seemed like we’d never fill it.  A few years later, we had so many discs, that the shelves were literally crammed.

I remember customers flipping through the discs, which would always seem to hit the floor, because the shelves were so packed to the brims.  They seemingly jumped off the shelves, startling people.  Sometimes, the Bargain Bin was so full, we had piles and piles of discs behind the counter waiting for space in there.  If they were good titles, you’d pull something crappy (ie, Mariah Carey) out of the bin to make room for better stuff.  You’d probably try to send this overstock to other stores too, but they usually wouldn’t want your crap because they might have had all the same junk in stock.

We came up with a few solutions.  One was obvious — we added more shelving.  That tided us over for a couple years.  Then when DVDs took off, we had to add more shelving again.  It felt like a never-ending cycle/struggle.  Sometimes you’d have buy 2/get 1 free sales just to relieve space.  Space became a major commodity.

The bigger problem, in my eyes, was storing stuff behind the counter.  That was a much smaller space, and we had a lot of stuff behind the counter.  You see, because we were a used disc store, we kept empty cases on the shelves and all the discs behind the counter, safe from theft.  Once you hit well over 10,000 discs, that tends to take up a lot of space.

Eventually we had a system of storing these discs in jewel cases, in big cardboard boxes on the floor behind the counter.  I tripped over these boxes frequently – probably at least once every day.  But before that we took an ill-advised misstep.  Here’s a tip:  Don’t ever store your discs in plastic baggies.  Ever!  The result of plastic rubbing on plastic is ugly scuffs.  In fact, some of the worst damage to a disc that I’ve ever seen was caused by us, storing the discs in plastic baggies.  Baggies are great for keeping sandwiches fresh!  Not so good for keeping discs in.

SAM_1717NEXT TIME ON RECORD STORE TALES…

The final Classic Quotes!

Part 181: Jim Carrey’s Clone

Cable Guy Blu Ray

RECORD STORE TALES Part 181:  Jim Carrey’s Clone

The date:  June 21, 2004

The location:  My store

The characters:  Me, a guy who looked like Jim Carrey, and his buddy

Taken straight from my journal, here’s the story:

What, is today Stupid Person Day?

This last guy that was just in, I can’t tell if he was for real, or if he was Jim Carrey. Is Jim Carrey tall? Could have been him. This guy was Jim Carrey in The Cable Guy:  Same hair, same voice, same mannerisms.

He tried to sell me a Rush CD that had obviously been used as an air hockey puck. And he didn’t understand why I wasn’t going to buy his ruined CD. “You didn’t advertise that you wouldn’t take it scratched!” Well, no, because that much should be obvious.

Jim Carrey left with his buddy, remarking that it was so cold his “balls were frozen”. Yeah! You go, Jim!

I really hope it was just Jim Carrey playing a character for fun, because nobody should be this lame!

NEXT TIME ON RECORD STORE TALES…

Part 182:  Where the hell do you put 10,000 discs?

Part 180: Google

RECORD STORE TALES Part 180:  Google

We first got email and internet at the record store in the late 90’s.  One of the big fears back then was the dreaded computer virus, but of course we also had to deal with internet abuse.  I remember coming in to work one day to find our computer’s MSN Messenger still active from the night shift; Spoogecakes left herself logged in.  Myself, I was never that fussed about MSN, I was more an email guy.  I got busted emailing a few times, I had verbal warnings, but I never did anything like leaving myself logged into MSN!

The powers that be were concerned about time wasted on the internet, and the viruses. This put into effect a strict internet policy.  Part of that was blocking nearly every useful site on the internet.  There were only a handful of sites available to us.  There was a secret password override, which made the rounds once leaked.  The guy who figured out the password decided to share it on his very last shift.  His name shall go down in hallowed halls, somewhere, someday.

Some of the sites that we were allowed to access included Canoe, so we could print out the charts, and Allmusic so we could do album lookups.  Allmusic was next to useless, being so slow and inaccurate.   I preferred Google.  The beauty of Google was that you didn’t have to use it to actually go to another (potentially shady) site, you could use it just to answer a simple question.  For example:

CARLY RAE JEPSEN

So there’s your answer, without even having to click on one of those shady lyric sites.

Now, I showed my bosses how to use Google to answer the toughest customer questions.  Often, a customer would come in and say, “I’m looking for a song, but I only know a few words.  Can you help?”  This was long before you could hold up your iPhone and use an app to do it for you.  You had to ask the folks on the radio, or at the record store.

Google was the easiest most accurate way to answer these questions.  So, here’s a question you might get:  “I’m looking for a song by somebody that goes, ‘in the midnight hour, I want more more more'”.

Plug it into Google like so, and you get your answer.

REBEL YELL

Again, you don’t even have to click on the shady lyric sites.  Then once you know the artist (Billy Idol) you could just run over to the shelves and see if you had that song.  If you didn’t, Allmusic could tell you which album you want, now that you knew the name of the song and artist.

I showed them this trick, but they would not budge on the block policy.  They insisted that Google be blocked.  They thought you could use Google to visit a blocked site.  Just clicking the link, they thought, would bypass the block.  They thought the block only applied to the address bar.

I explained this but the answer remained “No.”  Google was to remain blocked, purely because they didn’t understand how Internet Explorer worked.  Essentially, we were blocked from a simple tool to answer common questions.  At least many of us secretly had the override password, but before that leaked, we couldn’t access a search site like Google.  I had a customer say to me, “Can’t you check the internet?  The guy at HMV can.”  And no, technically I couldn’t.  Allmusic didn’t have a feature to look up song lyrics, and its search engine was pretty shitty as it was.

With today’s technology you can do this easily with a cell phone, that was unimaginable to us 10 years ago.  Regardless of the policy, I used the password to use Google and answer questions.  And I checked my email, too!

NEXT TIME ON RECORD STORE TALES…

Part 181:  Jim Carrey’s clone

Part 179: The Phantom of the Opera, and Paul Stanley’s Autograph

PHANTOM 3

RECORD STORE TALES Part 179: 

The Phantom of the Opera, and Paul Stanley’s Autograph

I seem to have lost my ticket, so I don’t know the exact date.  I do know however that I saw Phantom of the Opera at Pantages around October of 1999.  As you probably know, that was a big deal to us Kiss fans.  Paul Stanley was playing the titular Phantom.

My memories of the performance are good.  I recall there being a lot of longhairs and leather jackets in the crowd.  I remember that Paul couldn’t keep that edgy scream out of his voice, but he still did a remarkable job with the material.   I also remember he did a total rock star bow at the end of the show.

PAUL CREDITS

Having Paul play the Phantom was a stroke of genius.  It pulled in thousands of people, like me, who otherwise would not have gone to Toronto to see the show.  And it was a quality show.  Paul had the vocal range to do it, just not that classic training, and he was a bit rough around the edges.  But who cares?  He was so popular they had to add several more weeks of performances to his stay.  In fact I missed the chance to see him initially, it was only when they added the additional weeks that I got a ticket.

Now, you’re probably asking yourself, “OK, so what about that autograph?  Did you meet Paul?”

No.  But DJ Donnie D did.

I worked with this guy, DJ Donnie D.  (Yeah, don’t ask.)  Donnie went to see Phantom a few weeks after me, with his girlfriend (now wife).   While in Toronto, walking down the street, he spotted a familiar figure.

“I know who that is.  That’s Paul Stanley,” he told his girlfriend.  “I have to ask for his autograph.”

He approached Paul who was kind, and signed their stuff.  But Donnie went one step above and beyond the call of duty.  He got me an autograph too.

He came into work on his next shift, and surprised me with it.  “I had to get it for you,” he said.

I was blown away, I was jumping up and down I was so excited.  How cool is that?  I’m telling you right now, in my 12 years at the record store, I worked with some of the best people I’ve ever run across.  Donnie was one of them.  Thanks Donnie!

PAUL AUTOGRAPH

Next time on Record Store Tales…

Part 180:  Google Rules

Part 178: The Kooky Movie People and the Unfortunate Emails
Not an actual still from the movie. But close!

Not an actual still from the movie. But close!

RECORD STORE TALES Part 178:

The Kooky Movie People and the Unfortunate Emails

In early 2004, a guy I knew from my University days came into the store.  He was making an indy movie with some locals, and he asked me if I’d be willing to donate a gift certificate to help raise funds for the movie.  The store would get their name in the credits.

Knowing my bosses would never go for it, but wanting to help the guy out, I bought a $10 gift certificate myself and donated it to the movie.  He was very grateful and psyched.  He loaned me a DVD of a movie they had made the previous year, a very very low budget fantasy thing.  It was, in a word, awful.  Lord of the Rings, this was not!

Next thing I knew, he had put my email address on a mailing list for these movie people.  I started receiving drafts of what generously might be called a “script” for some kind of spy drama.

I quietly read the emails as they arrived, somewhat amused by the sheer lack of any sort of story, but more interested by the internal strife.  It seems the cast and crew had no faith in their writer/director, and didn’t understand the plot of his movie, at all.  The highlight of this exchange was recorded in my journal.  This is the email, word for word, that I received on May 5 2004.

Date: 2004/05/05
08:24

THERE ARE NO HOLES IN THE SCRIPT!!!!!!!!!!

It is the result of months of rewrites. I am not responsible for your lack of comprehension.

If you do not get the subtext of Dimitri’s quest for redemption, if you do not see how many times MacPherson throws misinformation Rick’s way, if you do not see the fact that Dimitri is NOT LIKED by any of the western cops, if you do not see that Marie is a surrogate sister for dimitri on his quest, if you do not see that Simon is only a catalyst, if you do not see that the whole waterseed subplot is just that and the resolution is NOT part of the storyline, too damned bad.

At this point, I actually started feeling guilty about my voyeuristic enjoyment of these emails.  I asked them to remove me from their mailing list.  The next day, I recorded this in my journal:

Date: 2004/05/06
06:27

When I asked to be removed from their mailing list, they sent me a bunch of emails saying, “No wait! Don’t go! The script is good!” And I had to reply, “I’m not even INVOLVED with your movies. I just donated $10 in gift certificates and suddenly I’m on these mailing lists.”   Though, admittedly, I will miss their ridiculous emails.

The guy from my University days came in to collect the DVD he had loaned me, and never came into the store again.   I don’t know if the film was ever made, and I don’t know if our store ever got its name in the credits.

In fact, I don’t think it would have been a good thing if the store did get its name in the credits.

 

NEXT TIME ON RECORD STORE TALES:

Part 179:  Paul Stanley’s autograph…

Part 177 / REVIEW: Helix – Live! In Buffalo

Another double feature for y’all boys and girls.  First the Record Store Tale, then the review…

Brent live October 3 2007

RECORD STORE TALES Part 177:  Hot On the Heels of Love

The record store had begun selling Brent Doerner’s Decibel, the first solo album by the ex-Helix guitarist on consignment.  My buddy Chuck hooked me up with a copy.  I opened it up, and lo and behold — another buddy of mine, and one of my best customers, was playing guitar in Brent’s band!  I have talked about Shane Schedler in the past, he was a great guy and I was glad he had hooked up with Brent.

I met Brent at a Helix gig at Molly Bloom’s, told him about how I knew Shane from my store, and this led to our first interview, which I published a while ago on this site.  I did numerous other writing jobs for Brent over the years as well.

Anyway, we shot the shit for a couple hours, just talking about music.  He was very passionate about songwriting, particularly lyrics.  Sometimes he would come up with a catchy song title or interesting phrase, and try to write lyrics around it.  He was heavily influenced by the lyrics of Burton Cummings, from The Guess Who.

“I like the fact that Burton Cummings kind of sang in riddles,” said Brent.  “You could listen to the song 100 times and try to pick the meaning out of the sentences.  And therefore, it doesn’t have a high burnout factor.  When I’m writing, that’s the big challenge.  I don’t want it to have a burnout factor.”

“I worked really hard at getting unique titles…I want unique titles so I can have unique songs,” he told me.

Chatting away, Brent told me of some future song ideas.  “I really want to write a song called ‘Hot on the Heels of Love’,” he said.  At first, I was quiet, and kind of confused.  Brent seemed to be waiting for my reaction.

“Brent,” I said, “You already have a song called that.”

“No I don’t,” he answered, and then paused.  “Really?”

“Yeah you do.  It’s on one of the Helix live albums,” I told him, trying to not embarrass him!

“Really?  Which one?” he asked me.

We were in his basement, sitting at this beautiful bar.  He had a small CD tower down there in the basement, with a complete selection of every Helix album he’d ever appeared on.  I studied the tower and spotted the album I was looking for:  Live! In Buffalo, which was recorded in 1983 but not released until 2001.

“Right there…Live! In Buffalo,” I said, “you have a song on there called ‘Hot On the Heels of Love’, that you sang, but as far as I know Helix never recorded a studio version of it.”

Brent grabbed the CD and looked it over.  Sure enough, there it was.  “Hot On the Heels of Love” is track #9.

I guess this shows that a good song title is a good song title no matter what.  But it was also the first time that LeBrain schooled a member of Helix!  (It was not the last time!)

Onto the review!

HELIX LIVE FRONT

HELIX – Live! In Buffalo (2001 Dirty Dog Records, recorded September 29, 1983)

Right from Vollmer’s first “Let’s rock!” at the beginning of this CD, Live! In Buffalo kicks you in the face and doesn’t stop until the end. Only one ballad (and barely a ballad at that, when performed at this volume), this concert sounds like it was a real sweaty affair. Helix were at the top of their game in ’83, hot on the heels of No Rest For The Wicked and “Heavy Metal Love”. This album is loud, there are no overdubs, this is a pure rock concert with no frills. The music is broken up with the occasional (breathless) intros by Vollmer, but then it’s right back into the high-octane rock.  Incredible to think this album was recorded in the middle of the day!

Sometimes I’ve felt that a good bootleg is much better than a well-recorded live album. There’s no fakery on a bootleg, and there is no fakery here. This was recorded for a radio broadcast, and miraculously the tapes were in good enough shape to release as a CD.

Helix opened with the title track from their current album.  “No Rest For the Wicked” is pounding, Fritz Hinz on the skins, pummeling them into submission, Brent on backing vocals while Vollmer seemingly shreds his own vocal cords.  This version is faster and heavier than the album version, as is every song on Live! In Buffalo.  Even a melodic rocker like “Let’s All Do It Tonite” has more bite.

Brian’s on stage raps are from the Paul Stanley school of thought.  For example, “White Lace & Black Leather”.

“This next song is about those ladies that you meet that got lots of class.  Lots of class…elegance.  When it comes to etiquette they’re at the top of their class…you’ll never find them with the fork on the wrong side of their plate.    You dare never tell a dirty joke to this lady because she’ll get up and leave the table.  But you get that same lady home, that very same night, get her back to your place, get her behind closed doors…she’ll turn out to be a moaner every time!  This is called ‘White Lace & Black Leather’!”

Elsewhere, a grizzled “Ain’t No High Like Rock and Roll” combines catchy licks with a driving melody.  A lot of these early Helix songs are among the best tunes they ever wrote.  Yet unfortunately, they are seldom if ever played anymore.  Thankfully, this album exists to remind us how great Helix can be.

Historically, this is also cool for a couple reasons. One, some of these songs had yet to be recorded on a studio album, such as “6 Strings 9 Lives” and “You Keep Me Rockin'”, which would turn up on the next album.  As mentioned in the above Record Store Tale Part 177, one tune was never released on a studio album at all. That is Brent Doerner’s “Hot On The Heels Of Love”, sung by Brent (don’t forget he also sang “Billy Oxygen”, one of Helix’ first hits from the debut album). It is a gritty fast rocker, with a memorably galvanic riff.

There are some other live offerings out there by Helix, such as Half-Alive and the promo-only Live At The Marquee, but this one blows them all away even though it was just for a radio broadcast. One of my favourite live albums, and one of my favourite Helix CDs.

5/5 R’s!

NEXT TIME ON RECORD STORE TALES:

Part 178:  Some really kooky movie makers…

Part 176: Trevor the Security Guard

“Like” the brand new LeBrain Facebook page!

RECORD STORE TALES Part 176:  Trevor the Security Guard

Without a doubt, the laziest man I ever met in my Record Store Travels was Trevor, the security guard.

Our very first store was in a mall.  Malls have numerous indigenous life forms:  Mall rats, Crazy dudes that talk to themselves, hot girls that work at the clothing stores, and security guards.  Security guards liked to patrol two places in particular:  The clothing stores where the hot girls worked, and record stores.

I went to highschool with Trevor.  He was one year behind me.  He was an ancillary member of our group, the nerd kids that ate lunch in the chess club room.  As such, Trevor found his way into our highschool comic book, “Brett-Lore”.  These are the only surviving pictures of Trevor’s comic book alter ego, the book itself left in my care after graduation.

Trevor was most certainly a lazy man.  He would be known to kill an hour at a time in our store.  Not buying anything, just talking, and being a security guard.  While I am sure he purchased more than one CD in his years as a security guard, I can only recall one.  Ironically, it was “One”, by Metallica, the live version digipack.  It was a rarity and a good purchase on his part.  I believe he paid $8.99 for it.

Metallica One live

Trevor spent so much time in our store wasting our time, that I caught shit for it.  Sort of.

My boss came to me and said, “Mike, I have to ask you a question.  Do you have a friend with dreads?”

I searched my memory, but I couldn’t think of anyone with dreads.  (I had a friend, Aaron L, who had four braids on his head, but that was a few years later.)

“No.  Why?” I answered.

“Well, a strange thing happened.  A customer of ours was in here on Friday, and said you were so busy talking to someone with dreads, that she got fed up and bought her CD at Zellers instead.  You don’t know anyone with dreads?”

Immediately, I realized there was a miscommunication.  I didn’t have any friends with dreads at that time.  I did, however, have a friend with red hair — red, not dreads — and it was Trevor the security guard!

“Nope, I don’t know anyone with dreads.  Sorry,” I covered for myself.

“OK.  It must have been a misunderstanding.  Well, just remember how important it is to pay attention to every customer.”

Whew! Got away with it!  Only now, 18 years later, can the truth be told!  Yes, it was Trevor the security guard who was chatting me up that day.  Trevor the security guard, the laziest man in my esteemed group of highschool friends.

Whew.  Off my chest.  That feels good!

NEXT TIME ON RECORD STORE TALES:

A double Helix feature!